❓ Frequently Asked Questions
tka99 FAQ
All your questions answered in one place — find out everything about account registration, payments, bonuses, and safe gaming.
Welcome to tka99. This FAQ page is made for players in Bangladesh and provides detailed answers to the most frequently asked questions about opening an account, depositing and withdrawing money via bKash or Nagad, bonus terms and conditions, game rules, and safe gaming. If you cannot find your question here, contact our 24/7 live chat support.
Account and Registration
Questions and answers about opening a new account, logging in, and managing your profile at tka99.
Registration and Login
To open an account at tka99, you need an active mobile number and valid personal details. During registration you will need to provide your full name, date of birth, and a password of your choice. Please note that tka99 is only for people aged 21 and above. Each person may open only one account.
First, make sure you are entering your mobile number and password correctly. Check that Caps Lock is off. If you have forgotten your password, use the "Forgot Password" option. If the problem continues, contact our 24/7 live chat support — our team will help you quickly.
Account verification at tka99 is completed through an OTP sent to your mobile number. Enter the code you receive during registration within the specified time. For large withdrawal amounts, additional verification may be required — in that case the support team will guide you.
No. Under tka99 policy, each person may hold only one account. Attempting to use multiple accounts from the same device or network may result in all accounts being temporarily or permanently suspended, and funds on deposit may be at risk of forfeiture.
While logged in, go to Profile Settings and select the "Change Password" option. Enter your old password and then enter your new password twice. For security, use a password of at least 8 characters that includes a mix of numbers and special characters. Do not share your password with anyone.
Deposits and Withdrawals
Detailed information about depositing and withdrawing money via bKash, Nagad, and Rocket.
Payments and Transactions
Money deposited via bKash is usually credited to your tka99 account instantly. In some cases a few minutes may be needed due to network or server reasons. If the money has not arrived within 15 minutes, contact our live chat with your transaction ID.
The minimum deposit amount at tka99 is ৳200 (the same for every payment method). The minimum withdrawal amount is ৳1,000. Before submitting a withdrawal request, make sure your wagering requirement has been met, otherwise the request cannot be processed.
Withdrawals from tka99 to Nagad or Rocket are generally completed within 30 minutes to 3 hours. There may be some delay during peak times or system maintenance. If it takes longer than 3 hours, please notify the support team.
tka99 does not charge any additional fees for deposits or withdrawals. However, bKash, Nagad, or Rocket may apply a small transaction charge on their end — this is the individual mobile banking provider's own policy. Check the provider's app for the latest charge information.
Withdrawal rejections are usually caused by unmet wagering requirements, incorrect payment details, or incomplete account verification. The reason for the rejection will be visible in your account dashboard. Update the correct information and reapply, or get help via live chat.
Games and How to Play
Questions and answers about cricket betting, slots, live casino, and playing on mobile.
Cricket, Slots and Live Casino
To bet on BPL matches at tka99, first go to the Cricket section and select your preferred match from the list of ongoing or upcoming matches. You can place bets on various markets including match winner, toss, and top run scorer. Enter the amount on the bet slip and confirm. Bets can be changed up until the match starts.
RTP (Return to Player) is the theoretical percentage of total wagers that a slot game returns to players over the long term. For example, a 96% RTP means an average of ৳96 back for every ৳100 wagered. However, this is an average across millions of spins — results in a single session can be completely different. Visit the Slots section at tka99 to learn more.
tka99 Casino offers live baccarat, live roulette, live blackjack, and live Teen Patti from Evolution Gaming and Ezugi. You can play in real time with a live dealer. Choose a table, set your preferred limit, and start playing.
Yes, tka99 is fully mobile-friendly. The site works smoothly on any Android or iOS browser without needing to download a separate app. All games, payment options, and support are equally available on mobile. Use a stable internet connection for the best experience.
tka99 uses games from world-renowned providers such as Pragmatic Play, PG Soft, JILI, and Spribe, whose random number generators (RNG) are tested by independent third parties. Every transaction is secured with SSL encryption and a safe server infrastructure.
Yes, tka99 offers live in-play betting on IPL, T20 World Cup, and ICC tournaments. Odds change over by over during a match, so making quick decisions is important. The live scoreboard and statistics are available on the same page.
Bonuses and Promotions
Questions and answers about the welcome bonus, cashback, VIP benefits, and wagering requirements.
Bonuses and VIP
Open a new account at tka99 and make your first deposit of at least ৳200, and you will automatically receive a 120% welcome bonus — up to ৳8,000. That means depositing ৳5,000 adds a further ৳6,000 in bonus funds. The bonus is credited directly to your account with no separate steps required.
A wagering requirement means you must place bets to a specified multiple before bonus funds become withdrawable. The wagering requirement for the tka99 welcome bonus is 20x. That means if you receive ৳2,000 in bonus funds, you must wager a total of ৳40,000 before withdrawing. This is a standard industry practice.
The tka99 VIP program has 5 tiers: Bronze (up to 0.3% weekly cashback), Silver (up to 0.6%), Gold (up to 0.9%), Platinum (up to 1.2%), and Diamond (up to 1.5%). Your tier is upgraded based on your playing activity, and each tier comes with cashback, exclusive offers, and priority support benefits.
Each week your cashback is calculated automatically based on your net losses and credited to your account on Monday. No separate claim is needed. The cashback amount depends on your VIP tier and the week's losses.
Yes, the tka99 welcome bonus can be used across all sections — slots, live casino, and cricket betting. However, certain promotions may apply only to specific game sections. Check the Promotions page or the terms and conditions for the latest details.
Safety and Responsible Gaming
Important information about account security, self-exclusion, age verification, and mental wellbeing.
Safe Gaming
tka99 is only for people aged 21 and above. Age is verified during registration and may also be checked during account review. Keeping underage individuals away from gaming is our responsibility and we make no exceptions on this matter.
tka99 treats responsible gaming as a top priority. You can set daily or weekly deposit limits, take a temporary break, or activate permanent self-exclusion from your account settings. For further help, contact our live chat or visit the Responsible Gaming page.
Yes. tka99 uses advanced SSL encryption to keep your personal information and financial transactions secure. Your data is never sold to third parties. Read our Privacy Policy for more details.
Our support team is available 24 hours a day, 7 days a week via live chat in Bengali. Support is available on public holidays as well. You can also reach us by email at [email protected].
When self-exclusion is activated, any remaining eligible balance in your account (subject to wagering requirements being met) is generally returned. Contact live chat for details on the specific process, or read the Responsible Gaming page. The support team will give you full information before you make the decision.
Still have questions?
Our support team is with you 24/7 — use live chat to get direct help in Bengali.